Our company is the global market leader. With medical measuring systems and precision scales on which doctors, medical engineers, nutrition experts, and nursing staff can rely in more than 110 countries. seca has stood for the highest quality, innovation, and absolute reliability for over 180 years – and we are doing everything to keep it that way in the future as well. seca is a rapidly growing family business. We are so successful because our employees can contribute their ideas and suggestions. We don't just put off decisions but immediately address innovations and improvements. More than 200 employees work at our headquarters in Hamburg, Germany. We’re expanding our product management team in Hamburg and looking for a dedicated and strategic Product Manager Service Business to join us. If you are passionate about product development, service delivery, and driving customer-centric initiatives, we want to hear from you! As the Product Manager Service Business, you will be responsible for defining, managing and optimizing our global service offerings throughout their entire lifecycle. You’ll collaborate with cross-functional teams including production, sales, marketing, field service and customer support to deliver high-impact service products that drive additional revenue, improve customer satisfaction, and enhance operational efficiency.

Your Key Responsibilities:

Product Strategy & Development:

• Structure, define, and develop products within our existing technical customer service business.
• Develop and manage the end-to-end strategy for service products, from concept to launch, ensuring alignment with the company's goals and customer needs.
• Analyze our existing service business model, use the insights to develop and roll out a winning global service business model execution blueprint.
• Identify market trends, customer pain points, and opportunities for new service offerings.
• Build business cases, pricing models, and roadmaps for new and existing service products.

Customer Experience & Support:

• Gather and analyze customer feedback, acting as the voice of the customer in service processes.
• Continuously refine and optimize the customer experience for service products, ensuring high levels of satisfaction.
• Work with customer support teams to design processes that deliver outstanding service experiences.

Collaboration & Cross-functional Leadership:

• Partner with local field service teams, engineering, production, marketing, and sales teams to ensure seamless service delivery and product launch execution.
• Act as the main point of contact for internal and external stakeholders related to the service products.

Performance Monitoring & Continuous Improvement:

• Track key performance indicators (KPIs) such as customer satisfaction, service contract penetration, and service business revenue growth.
• Analyze service product performance and make data-driven decisions for continuous improvement.

Your Qualifications and Key Skills:

Qualifications:

• Bachelor's or Master's degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in service product management, service design, or a related field, ideally within the medical device industry.
• Strong understanding of product lifecycle management and service delivery models.
• Proven track record of developing and launching successful service products.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and build strong relationships with stakeholders.
• Analytical mindset with experience in data-driven decision-making and performance analysis.
• Growth mindset and entrepreneurial thinking.

Key Skills:

• Product lifecycle management
• Market research and competitive analysis
• Cross-functional team collaboration
• Customer experience optimization
• Strong problem-solving abilities
• Excellent written and verbal communication: English and German

At seca, we offer a long-term perspective with development potential within an established but dynamic organization with a passion for innovation. We provide lots of room to act on your own ideas and take individual responsibility for your own success story. You will receive constant support from local and headquarter-colleagues to support your success. We offer attractive compensation, company pension, flextime, Inhouse Personal Trainer and crossfunctional teams.

Have we picked your interest?

Or do you know someone who seems to fit this vacancy perfectly? If so, we would be delighted if you could submit your application or that of your friend/relative to the Human Resources team, quoting the vacancy number. We will also be happy to provide you with further information.

JETZT BEWERBEN